Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of Remote Year, Remote Year will reserve your spot on the selected Experience and issue you a confirmation email. Be sure to save this information as it will be required for participation in the selected Experience(s).
It is your responsibility to check the accuracy of the booking, date, and time on your confirmation. Please contact us at marketplace@remoteyear.com if anything looks incorrect on your confirmation.
WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
Remote Year is not responsible for any delay, deviation, or cancellation due to weather conditions, labor disputes, border problems or other political factors, mechanical failure, or other issues that may arise and are outside of our control. Marketplace Services may not be cancelled or changed by you at anytime on the basis of weather conditions.
REFUNDS/CANCELLATIONS/CHANGES
Side Trips are fully refundable within 24 hours of purchase. No refund will be issued 24 hours after purchase unless we have to cancel or don’t meet the minimum number to operate the Side Trip. To receive a refund, please submit a refund request in writing to marketplace@remoteyear.com within 24 hours of booking. Bookings made within 14 days of the start date are not eligible for a refund. Please note, if you do not show up to a Side Trip, you are not eligible for a refund.
Side Trip bookings are transferable as long as the Experience Manager and Program Leader are notified at least 24 hours in advance of the event start date. We may not be able to accommodate any modified food restrictions if you transfer your ticket to someone else. Bookings are non transferable if they require advanced ticketing where your name is attached to a ticket (flights, trains, etc). Bookings are non transferable across different events or experiences.
Marketplace Services may be cancelled or changed by Remote Year due to not meeting the minimum number to operate. You will always be notified by Remote Year when a change or cancellation is made due to not meeting minimum numbers.
Remote Year reserves the right to change the date, time, cost and/or itinerary due to vendor updates, extreme weather conditions, natural disasters or other unforeseen circumstances. Remote Year will notify you when a change or cancellation is made.
In the event of cancellation, participants will be offered a makeup date or a refund of funds paid via the Marketplace. In the event that the participant cannot attend the rescheduled date, we will offer a full refund minus any irrevocable expenses.
Please send an e-mail to marketplace@remoteyear.com for all inquiries including payments and chargebacks.
